Covid-19 Policy

 

To our customers, your health and safety influence us. We know you'll have questions about how coronavirus may impact your orders, 

 

Therefore, we've answered some of them below. If you have any subsidiary questions, We are here to help you.

 

Can you still ship parcels to countries following tougher restrictions?

 

Yes, and good news! Right now we’re shipping to countries under quarantine. Changes as regards your shipping period if any policy is distorted globally.

 

 

Is it safe to receive parcels from countries where there have been cases of COVID-19 (novel coronavirus)?

 

Yes, your safety matters most to us. The World Health Organization (WHO) says it is safe to admit packages, and we concerning gone about all their credited advice. Our delivery partners have as well taken additional events to carry out a zero retrieve delivery process where you won't have to sign for your package. 

 

In adjoining, we are heeling the latest suggestion from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local governments, and public health agencies. We will update our practices accordingly and save you at the heart of everything we reach.

 

 

Will I still be able to replace my items if I need to?

 

Yes. Please contact our Customer Services team at info@highstarcolection.com. We will aim to do all we can to help you with your order.

 

Can I change my address for the package dispatched too after I have placed my order, as I’m no longer available at the former address?

 

Please contact our Customer Services team at info@highstarcolection.com. We will attempt to do all we can to help you update your order.